Frequently Asked Questions

Everything you need to know about your Dawsons tech experience.

How long does shipping take for high-end electronics?

Standard shipping typically takes 3-5 business days. For premium items, we offer expedited 2-day shipping with specialized protective packaging to ensure your gear arrives safely.

What is the return policy for opened gadgets?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories and manuals included to qualify for a full refund.

Do my electronic purchases come with a warranty?

Yes, all products sold at Dawsons include a minimum 1-year manufacturer warranty. We also offer Dawsons Care+ extended protection plans for accidental damage.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal where you can monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for high-value purchases.

Are your products brand new or refurbished?

Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on our site are 100% brand new and factory-sealed.